Published on: January 22, 2018
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USA Weekly Interview with President Rob Flanagan – USA Weekly interviewed Wag N’ Wash President Rob Flanagan for its January 20 edition. The article was part of a series on business advice that individuals would share with younger versions of themselves.
From the interview:
What does your company do?
Wag N’ Wash® Natural Food & Bakery is a franchise company with 18 locations around the United States. We understand that your cats and dogs are more than just pets, they are cherished members of the family. Our franchisees operate retail centers where you can wash ’em, feed ’em and spoil ’em, all in one cool place! We offer high-quality food, toys, bedding, and supplements, a bakery that makes human-grade freshly baked treats, a self-service wash with our own line of proprietary shampoos, and a professional grooming service.
What is your role? What do you enjoy most about your role?
Rob Flanagan – President. I am living the dream! Every day is a game of chess, a game where I have to constantly think three moves ahead. I love the strategic aspects of the position, but most importantly I interact with inspiring personalities and help guide a mission that I am passionate about. I am blessed to be part of a team that sees a meaningful purpose and, through a little grit and teamwork, we manifest a new reality for our guests and franchisees. Who wouldn’t want to be part of that?
What are the biggest challenges in your business right now?
I think anyone in the retail sector sees e-commerce as a challenge. Businesses must always make it a top priority to stay up-to-date with the changes in technology while simultaneously tending to the core mission of the business. At Wag N’ Wash we don’t underestimate the effect online shopping has on brick and mortar locations. Instead, we have embraced this opportunity to marry technology with the actual customer experience in the store and emphasis that each of our locations is locally owned and operated. As we work to perfect our online presence we remain a fun, exciting place to bring your pet companion.
Read the full article HERE.
See our Wag N’ Wash locations HERE.