Wag N’ Wash Natural Food and Bakery was recently featured in Pet Product News International! The article is titled “One Cool Place. from fresh baked goodies and natural foods to full-service grooming, Wag N’ Wash has what it takes to keep customs coming back.”
The feature begins with a little back story highlighting the co-founders, Dan Remus and Jeff Strauss, and their journey from the corporate world to business ownership with the first Wag N’ Wash location in Colorado Springs; and ultimately the 5 corporate locations and 12 franchise location system that Wag N’ Wash is today. It then delves into the evolution of the Wag N’ Wash business model, which started out as a small 1,500 sq ft self-wash and in-house bakery and transitioned into a full-line pet supply store where customers can bring their companions animals and “wash ’em, feed ’em and spoil ’em all in one cool place.” All Wag N’ Wash stores provide grooming services, a dog wash, bakery and deli treats, pet supplies, and all-natural food and supplements.
“Our biggest differentiator is the experience offered to our guests” – Dan Remus, Wag N’ Wash Co-Founder
What sets Wag N’ Wash apart from their competitors? The main differentiator is the customer experience. “There is nothing secret about what we do; our goods and services can be found in some shape or form with our competitors, but we spotlight an experience that our guests want to repeat. It’s the level of education of our staff members and the look and feel of our stores that make a visit to Wag N’ Wash not only pleasant, but fun.” Says Remus.
Additionally, all Wag N’ Wash franchise locations are locally owned and operated, and franchisees are highly encouraged to be involved in the community by providing support to local nonprofits, hosting adoption days, and getting involved in various fundraising events.
“The response from the community has been amazing. We have some big-box pet retailers nearby, but people want to support local business and have commented on our customer service and the overall atmosphere of our store.” – Laura Armstrong Leder, Wag N’ Wash Franchise Owner
Wag N’ Wash Franchise owner, Laura Armstrong Leder, is interviewed and speaks about her transition from farm life to business ownership, the startup of her Wag N’ Wash business, and how Wag N’ Wash has exceeded her expectations.
The conclusion is a short Q&A with Dan Remus and Jeff Strauss where they talk about the trends, challenges, and future of Wag N’ Wash and the pet retail world.
Click Here to view the full article.